Frequently Asked Questions
Everything you need to know about your Joker & Witch shopping experience.
How long does it take for my order to be delivered?
Standard shipping typically takes 3 to 5 business days for metro cities and up to 7 business days for other locations across India.
What is your return and exchange policy?
We offer a 7-day return and exchange policy from the date of delivery. Items must be unused, in their original packaging, and with all tags intact.
How should I care for my Joker & Witch watches and jewelry?
To maintain their shine, keep your accessories away from water, perfume, and chemicals. Store them in a dry, airtight box when not in use.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes within India. A nominal COD convenience fee may apply at checkout.
Are your products covered under warranty?
All our watches come with a 6-month to 1-year limited warranty covering manufacturing defects. Please refer to the specific product page for details.
Can I cancel my order after it has been placed?
Orders can be cancelled within 24 hours of placement or before they are dispatched, whichever is earlier, by contacting our support team.